Overview:
This article is developed to cover the generic steps that can be followed if you are getting ErrorCode: 2500 - Invalid Reference Id: Line.SalesItemLineDeatil.ItemRefCustomer address updated in Quickbooks
Steps to resolve:
Step 1: Navigate to Sync Settings
Step 2: Click on "Orders, " select the refresh button, and click on Save.
Step 3: Click on "Products" and then select “Download from scratch” hit the refresh button and click on Save.
Step 4: Click on "Customers" and then select “Download from scratch”, hit the refresh button, and click on Save.
Step 5: Click on "Discounts" and then select the refresh button and click on Save.
Step 6: Click on "Sales Tax" and then select the refresh button and click on Save.
Step 7: Click on “Refunds” and “Fees” and repeat the same.
Step 8: Select the order in error and click on “Post to Quickbooks”
Feel free to contact Webgility Support if you need further assistance.