Error:
Post to QuickBooks POS failed due to Node SalesReceiptAddItem. Item Not Found
Cause of the issue:
If there have been recent changes in your QuickBooks POS, you may need to refresh the data in Webgility. This error may show up if the item is there in POS but not in the database of Webgility.
Note: This issue arises only when using QuickBooks POS.
Steps to fix:
Ensure you are logged into QuickBooks POS as the Admin.
In Webgility Desktop, download the latest data from POS
Follow the steps in this helpful article on How to Download the Latest Accounting Data
Additionally, confirm that all items in the order are present in QuickBooks POS. This step is crucial, as missing items can cause errors.
If the problem continues, review the items in the order and check their mappings.
If you find any incorrect mappings, delete them and remap the item as needed.
Follow the steps in this helpful article on How to Map Products
Follow the steps in this helpful article on How to Un-map a Product
After completing these steps, try posting the order again.
If the problem persists, contact Webgility Support for further assistance.