Missing Orders in Webgility Online
Learn how to find or download missing orders in Webgility Online
Are your Sales Channel orders missing in Webgility?
In this article, you will learn how to solve issues related to missing orders.
Reasons Why an Order Might Be Missing in Webgility:
There could be several reasons why some orders might skip and not download in Webgility Online. Here are some of the most common reasons:
Order already downloaded: If an order has already been downloaded previously, it may not be downloaded again. Webgility Online is designed to avoid duplicating orders to prevent errors and ensure accuracy.
Date Range: The order could be outside the selected date range for synchronization.
Order status: Webgility downloads orders based on the order status, so if the order status selected in Webgility doesn’t match the order status on the sales channel, it will not download.
Integration settings: Webgility Online allows for the customization of integration settings. If the integration settings have been adjusted to exclude certain types of orders or customers, those orders may not be downloaded.
Sales Channel Connection: There may be issues with the sales channel connection, causing orders not to sync.
Sales channel limitations: Some sales channels may have limitations on the number of orders that can be downloaded at once. If so, some orders may be skipped to stay within the limitations.
It is important to review the settings and configurations of Webgility Online and the sales channel to ensure that orders are being downloaded accurately and consistently. Here are a few steps to check and download missing orders.
Steps to Resolve a Missing Order in Webgility Online:
1). Search for the Missing Order:
Navigate to Sales, and go to the Orders section.
Use the search function to look for the missing order(s).
Refer to the following GIF for a quick demo.
2). Check Order Status in Your Sales Channel:
If the orders are not found in Webgility, first verify the order status on your online sales channel.
Ensure the status is correct and corresponds to the statuses selected for order download in Webgility Online.
3). Verify Order Download Settings:
Go to Connections> Sales Channel> Sales Channel Name> Preference Settings in Webgility Online.
Check that the correct order statuses are selected for download.
Click Save to save the settings.
4). Refresh and Download Orders:
Navigate back to Accounting> Orders in Webgility Online.
Click the Refresh Icon to initiate the order download.
Within a few minutes, the missing orders should appear in your Webgility application.
Steps to resolve:
1). If an order is missing in Webgility Online, please navigate to Sales> Orders, and search for the missing order/orders.
2). If the orders are not in the Webgility database, the first step is to check the order status of the missing orders on your sales channel. Once you have confirmed the correct status, you would need to select the same order statuses under the Order Download settings in Webgility Online.
3). To check the same, navigate to Connections> Sales Channel> Sales Channel Name> Order Settings Check the status that corresponds to the orders you want to download and click, “Save”.
4. Once done, please go to Sales> Orders, click the "Refresh Icon" to download orders and in a few minutes the orders should appear in your Webgility application.
Note: If the issue persists, feel free to initiate a Chat with us or send us an email at support@webgility.com