Shopify Orders Not Downloading in Webgility Online
Overview
This article is developed to cover all the generic steps that can be followed if the orders are not downloaded in Webgility from Shopify.
Troubleshooting Steps:
1). Check the Shopify sales channel Connection with Webgility
Click on the Connection button at the bottom left of the Webgility application.
Click Reauthorize to reconnect your sales channel.
Disclaimer: Do not disconnect and reconnect the sales channels in Webgility, as this will clear all previous data and settings.
2). Check the Order Download Settings and Set the Order Download Date
Click on Preferences.
Under the Status option, select the order status that needs to be downloaded from the sales channel.
Set the correct date from when you want to download the orders.
Click Save.
3). Download Orders
Go to Sales> Orders.
Click on the Refresh button. The orders should appear in the New Orders tab.
Note: Check if the orders have already been downloaded to the Webgility application. They might be stuck in the Errors tab or moved to the Ignored tab.
Please contact our support team if you have any questions or need more help.