Reason for re-downloading orders:
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If any updates are missing from the order, you can re-download the orders to refresh the order information.
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If any personally identifiable information (PII) data has been deleted and you need to retrieve that data, you will have to redownload the orders.
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If an order has been modified on a sales channel, then to download those updates, we have to redownload the orders.
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To apply any changes made to the configuration related to order download settings, you will need to re-download the orders to reflect those changes.
Steps:
1). In Webgility Online, navigate to Sales > Orders > New Orders tab. Select the order by checking the box next to the order. Then on the More Actions drop-down select Refresh Order(s).
2). To redownload orders in bulk, please go to Webgility Online, navigate to Sales > Orders > New Orders tab, and check the box beside the orders you wish to refresh. Then on the More Actions drop-down select Refresh Order(s).