Navigate to Sales on the left-hand panel.

Click on Orders and select the Error tab.

Hover over the Error icon (i) in the Details section to see the message: "Order rejected because item(s) was not found in QuickBooks."
​
​

Go to Sync Settings on the bottom left-hand panel, then click on Products.

Select Download from scratch from the dropdown on the top right corner and click Refresh.

Confirm by clicking YES.
​

After updating the product data, enable product mapping in the same settings window.

In Webgility Online, go to Sync Settings on the bottom left-hand panel, then click on Products.

Under the dropdown "if product NOT found then," select Give an option to map it manually and click Save.
​
​

Return to Sales on the left-hand panel, click on Orders, and select the Error tab.

Select the orders by clicking on the checkbox and attempt to post them. Orders with matching items in QuickBooks will post without error.

If items still don't match, you'll be prompted to map the products.

You'll see missing order item SKUs on the left column and QuickBooks Item Name dropdowns on the right. Select the relevant QuickBooks item for each missing order item and click Map.
​
​

After mapping, the orders can be successfully posted to QuickBooks. Webgility Online saves this mapping for future orders.

If order posting automation is enabled and items aren't found in QuickBooks, Webgility will move those orders to the error tab.

To post these orders, navigate to Sales on the left-hand panel, click on Orders, select the Error tab, map the products, and then post the orders.
​