Error:
Error Code: 6000 - Business Validation Error: Make sure all your transactions have a VAT rate before you save. Customer address updated in QuickBooks
Why do we get this error?
This typically occurs when Webgility cannot find the tax rates for the specified location in QuickBooks. You should verify the sales tax item in QuickBooks and the associated tax rates. Troubleshooting Steps for Error Code: 60001). Navigate to Sync Settings and open Sales Tax in Webgility Online.
Troubleshooting Steps for Error Code: 6000
1). Navigate to Sync Settings, and open Sales Tax in Webgility Online.
2). Refresh the Sales Tax settings and then Save them.
3). Check the same Sales Tax item in QuickBooks to verify whether rates are associated with the Sales Tax item or not.
4). If you modified the Sales Tax item in QuickBooks to fix the sales tax rates, download the QuickBooks data from Webgility.
Go to Sync Settings and open Products.
5). Click on the dropdown and select “Download from Scratch" then click on the little refresh icon to download the products from QuickBooks. Click on "Save" to save the product settings.
6). Save the Sales Tax settings.
Post the orders again to QuickBooks they should now post properly. If you still need help contact our Webgility Support team to fix the issue.