Error:
Please upgrade your Webgility Database to continue
Cause of the issue:
This issue is not tied to a specific action in the application but it is related to the performance of Webgility Desktop’s database. This typically arises when the Webgility Desktop requires database reindexing. Over time, as data is inserted, updated, or deleted, indexes can become fragmented, leading to slower database performance. Reindexing helps restore the efficiency of the indexes by defragmenting them or completely rebuilding them which enhances the database performance.
Steps to fix:
Run UnifyDBUpgrade:
This process helps to enhance the performance of the Webgility Desktop Database and allows for reindexing in the event that an error has occurred. This should resolve the error.
Follow the steps in this helpful article on How to Run DB Upgrade & Utility
Note: If your Webgility Desktop application is not up to date, we recommend updating it to the latest version. Follow the steps in this helpful article on How to Update Your Webgility Desktop Software
If the problem persists, contact Webgility Support for further assistance.