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Unexpected error. Check the "qbsdklog.text"

Resolve unexpected error while posting orders to QuickBooks.

Virendra avatar
Written by Virendra
Updated over 2 months ago

Error Message

Unexpected error. Check the "qbsdklog.text" for possible additional message.


Error Screenshot


Common Causes :

1. Connection Issues with QuickBooks

2. QuickBooks SDK Problems

3. Corrupted or Outdated Data


Step-by-Step Guide to Fix Error:

1). Create a Backup (Optional but Recommended):

Before rebuilding your company file, it’s always a good idea to create a backup of your file in case anything goes wrong during the rebuild process.

  • Go to File > Back Up > Create Backup.

  • Follow the prompts to save your backup to a secure location.

2). Open QuickBooks Desktop:

  • Launch QuickBooks Desktop and make sure your company file is open.

3). Go to the Rebuild Utility:

  • Click on File in the top menu.

  • Select Utilities, then choose Rebuild Data from the drop-down menu.

4). Review the Rebuild Results:

  • Once the rebuild process is complete, QuickBooks will notify you with a message indicating whether or not it has found any issues.

5). Close and Reopen QuickBooks:

  • Once the rebuild and verification process is complete, close QuickBooks and reopen it to check if everything is functioning properly.

6). Test QuickBooks connection:
How to Test QuickBooks Connection in Webgility Desktop


If you have any questions or need more help, contact our support team.

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