Connection to Quickbooks failed! Please try again. Possible Reason: The application trying to connect to Quickbooks is not supported while multiple instances of Quickbooks are running
Error:
Connection to Quickbooks failed! Please try again. Possible Reason: The application trying to connect to Quickbooks is not supported while multiple instances of Quickbooks are running. Webgility Extension
Cause:
This usually happens when there are multiple instances of the Quickbooks Desktop application running or there is a difference in the user permissions between the Webgility Extension and Quickbooks Desktop.
Steps to rectify the issue:
1). Restart QuickBooks Desktop:
On the affected machine, close all instances of the QuickBooks Desktop application.
Open Task Manager, go to the Details tab, and ensure there are no lingering QuickBooks processes.
Once everything is closed, relaunch QuickBooks Desktop and test the connection from the Webgility Extension.
2). Check User-Level Permissions:
If the issue persists, it may be due to a discrepancy in user permissions between the Webgility Extension and QuickBooks Desktop.
Follow these steps:
Close both the Webgility Extension and QuickBooks Desktop completely, including the one under the Details tab in Task Manager.
Navigate to the C: Drive and locate the Webgility folder.
Right-click on the Webgility folder and select Properties.
Go to the Security tab, click Edit, and then Add.
In the Enter the object names to select text box, type Everyone, then click Check Names and OK.
Under Permissions for Everyone, check the box for Full Control under the “Allow” column.
Click Apply and OK to save the changes.
Please refer to the help article here for detailed instructions on how to execute the Unify.exe.
Need to follow the same steps for the Webgility Extension launcher, Intuit folder (C:\Program Files\Intuit\), and the Quickbooks Desktop launcher).
Once done launch Quickbooks Desktop, then Webgility Extension, and then test the connection again.
If you still need further assistance, please contact the Webgility Support Team.