Overview:
When attempting to create a refund for a PayoutID in Webgility Desktop, you may encounter the error message: "Unexpected Error. Check the 'qbsdklog.txt' file for possible additional information."
Cause of the Error:
This error typically occurs when the connection between QuickBooks and Webgility is disrupted or if QuickBooks unexpectedly closes.
Steps to Resolve the Issue:
1. Run QuickBooks as Administrator:
Sometimes, running QuickBooks with Administrator privileges resolves unexpected errors. This ensures that QuickBooks has all the necessary permissions to perform tasks like posting payouts.
Steps to Run QuickBooks as Administrator:
Close All QuickBooks Instances: Before proceeding, make sure all instances of QuickBooks are closed. If QuickBooks is still running, the changes won’t take effect.
Right-click the Webgility Application: Locate the Webgility application on your computer, right-click on it, and select Properties from the dropdown menu.
Open Advanced Properties: In the Properties window, click on the Advanced button.
Enable "Run as Administrator": Check the box labeled "Run as Administrator" to give Webgility the required permissions to run QuickBooks properly.
Save and Close: After selecting "Run as Administrator," click OK to save the changes, then close the window.
Launch QuickBooks Again: Now that the necessary changes have been made, launch QuickBooks. Going forward, Webgility will automatically launch QuickBooks with Administrator rights.
Steps Summary:
Right-click on the Webgility icon, select Properties, and check Run as Administrator in the Advanced settings. Click OK, then re-launch QuickBooks to ensure proper permissions.
2. Verify QuickBooks Connection:
After following the above steps, attempt to post the payout again. If the error persists, it's important to verify that Webgility is correctly connected to your QuickBooks company file.
Follow the steps in this helpful article to verify your QuickBooks connection:
3. Retry Posting the Payout:
Once you've verified the connection and ensured that QuickBooks is running with Administrator rights, try posting the payout again. If everything is set up correctly, the payout should be posted successfully without any further issues.
Summary:
To resolve the "Unexpected Error" while creating a refund for the PayoutID, ensure that:
QuickBooks is connected to the correct company file.
QuickBooks is running and you are logged in.
QuickBooks is run as an Administrator to avoid permission-related issues.
After following these steps, you should be able to post the payout without encountering the error. If you continue to experience issues, please don’t hesitate to reach out to Webgility support for further assistance.
If you find you need more help, please contact Webgility Support for assistance.