Alerts & Errors
Troubleshoot Webgility Desktop alerts and errors, including order sync issues, posting failures, connection problems, and system notifications.
- The version of QBXML that was requested is not supported or is unknown
- The Quantity On Hand of [item name] at Inventory Site [site name] Will Go Negative
- Webgility Desktop: Resolving SQL connection disconnected issues
- Price Levels Not Downloading from QuickBooks
- Error: Cannot Open Backup Device. Operating System Error (Access Denied). Backup Database is Terminating Abnormally
- The transaction could not be saved because the quantity on hand of item <itemSKU> would go negative to -1 on
- How to Uninstall Webgility Desktop
- Troubleshooting Webgility and WooCommerce Integration Issues
- Webgility Freezes/Not Responding
- SQL Server does not exist or access denied
- Webgility Was Unable to Install/Create an SQL Database
- Error: The requested connection type could not be found.
- Can’t Connect to Database
- Database 'UnifyDB' already exists. Choose a Different Database Name
- How to Troubleshoot Webgility Desktop Add-On Computer Connection Issue
- Error: The system cannot find the file specified
- Access Violation with QuickBooks POS
- Post to QuickBooks failed due to an attempt was made to modify a Sales Receipt with a date that is on or before the closing date of the company
- Failed to load msxmlsql.dll
- Get Help with Webgility Customization
- Post to Quickbooks failed due to There was an error when composing the address in “” Quickbooks Error message: There is not enough address lines to compose the address.
- Restart SQL Services
- How to move the Webgility database to a new computer
- Resolve Issues with QuickBooks Customer Download in Webgility Desktop
- Batch Parser Error on Secondary Workstations
- Webgility can't access QBs, please make sure QuickBooks is running and there is no notification window open and then try again
- Number of Parameter Count and Value Count is Not Same on Dashboard
- WebgilityDownload.zip isn't commonly downloaded. Make sure you trust WebgilityDownloader.zip before downloading
- How to Test Your Store Connection in Webgility Desktop
- Unable to Create a Backup of the Webgility Desktop Database
- Order rejected because available quantity is not enough to fulfill this order.
- Exception of Type System.OutOfMemoryException was thrown.
- Event ID: 7024 The SQL Server (MSSQLSERVER) service terminated with the following service-specific error: The data is invalid
- The Version of QBXML Requested is Not Supported
- Error While creating a shipment, The given shipping quality is more than the available quantity for the product ID 216524
- The Remote Name Could Not Be Resolved ‘portal.webgility.com’ - In Webgility Desktop While Logging/Navigation
- Error while creating an invoice, product service assigned to this transaction has been deleted
- Error - System.Data.OleDb.OleDbException (0x80004005): [DBNETLIB][ConnectionRead (recv()).]General network error
- Troubleshoot a Database Upgrade
- How to Run DB Upgrade & Utility
- Disable Webgility Extension from Startup
- Error: Can not drop the index 'Store_Manufacturer.ManufacturerID'
- How to Whitelist Webgility Desktop Apps in Your Antivirus Software
- How to Add Multiple FedEx Accounts in Webgility Desktop
- Invoices are being generated as unpaid and marked as past due
- Your session has expired as you have been inactive, Webgility will need to be restarted
- Error : Please verify that the transaction is already existing in the QuickBooks
- The type initializer for ‘wg.eCC.Data.DataFactory.ConnectionFactory’ threw an exception
- How to check the Primary Database Name for Webgility Desktop
- A Driver Can't Load on This Device
- Could not allocate a new page for database 'UnifyDB' because of insufficient disk space in filegroup 'Primary'
- Can't Access Webgility Desktop on Summit Platform? Here's How to Fix It
- Error: There is no disk in the drive
- CREATE DATABASE permission denied in database 'master' - while Installing Webgility Desktop and creating a new database on migration
- Orders Not Posting to QuickBooks: "Index Was Out of Range. Must be Non-Negative and Less Than the Size of the Collection Parameter Name Index" Error
- Order Posting to POS Failed Due to NOde SalesReceiptAddItem. Item Not Found
- How to Resolve Login Issues in Webgility Desktop
- Business validation error: The action could not be completed because another user was creating, editing or deleting a transaction with inventory products at exactly the same time.
- You Have Exceeded Your Monthly Order Limit
- Unify encountered an error. Invalid column name 'AccountId". Invalid column name "TestMode". Invalid column name 'SubStoreID'.
- How to Resolve Installation Issues with Webgility Desktop
- QuickBooks- Unrecoverable Error
- Error: SQL Server (MSSQLSERVER) Service Termination (Event ID: 7024)
- Windows Cannot Complete the Extraction, the Destination File Could Not Be Created
- How To Put SQL Services On Network
- Invalid column name "IsDutiesAsLineItem" There was a mismatch error in executing this application to fix this you will need to update your WD Software and upgrade your database on your primary compute
- Unify Encountered an Error. Could Not Load File or Assembly 'Microsoft.SqlServer.BatchParser.dll or One Of Its Dependencies. The Specified Module Could Not Be Found
- QuickBooks Posting Error: Invalid AR Account and Currency Mismatch - Post to QuickBooks Failed Due to There is an Invalid Reference to QuickBooks AR Account "Account receivable" in the Invoice.Â
- Frequently Asked Questions: Assembly Items and Group Items
- Shipment Processing Error. Missing or Invalid Element FromCompany
- There is an invalid reference to QuickBooks Customer in the sales receipt. QuickBooks error message: The currency of the account must be either in home currency or the transaction currency
- How to Delete Increasing SQL Logs/Dump Files and Control Disk Space Usage, Preventing Them From Happening in the Future
- Operation Timeout Error in Webgility Desktop
- How to check system performance status in Webgility Desktop with the System Matrix
- Error While Running DB Utility
- Unable to Launch Webgility Desktop
- How to Resolve Issues During SQL Installation
- The provider could not determine the Double value. For example, the row was just created, the default for the Double column was not available, and the consumer had not yet set a new Double value.
- Webgility Was Unable to Find the Specified A/R Account in QuickBooks
- How to Solve Performance Issues with Webgility Desktop
- Unable to execute file C:\Webgility\UnifyEnterprise\Unify.exe
- Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. - Webgility Desktop
- Improve Performance of Webgility Desktop
Order Posting
- There is an Invalid Reference to QuickBooks Payment Method "" in the Sales Receipt. QuickBooks Error Message: Invalid Argument the Specified Record Doesn't Exists in the List.
- Post to QuickBooks failed due to an error when converting the price "-20.89" in the field "item cost".
- QuickBooks Error Message: Sales Tax Detail Line Must Have a Vendor
- ErrorCode : 9999 - Order # 258811 Order rejected because item(s) LLS231 was not found in QuickBooks.
- "The given object ID“ in the field “List id” is invalid while posting orders
- Error while creating Invoice. Error: Value cannot be null. Parameter name: collection
- Error: Retrieving the COM class factory for component with CLSID
- Error - There is an invalid reference to QuickBooks customer
- Item ID is a Required Field
- Warning: The Order is Already Locked By:
- Input String Was Not in Correct Format
- Error while creating refund for PayoutID, Error while creating check, Insufficient permission level to perform this action
- Transaction was deadlock on lock resources with another process has been chosen as the dead lock victim. Rerun the transaction
- QuickBooks Not Syncing - Webgility Desktop
- Invoice Payment Creation Failed
- Troubleshoot Business Validation Error: Select a Product or Service Manually
- Unable to post consolidated orders in Webgility Desktop
- Error: there is an invalid reference to the QuickBooks item "shipping income" in the invoice line. QuickBooks error message: invalid argument
- Post to QuickBooks Failed Due to QuickBooks Found an Error When Parsing the Provided XML Text Stream
- There is an invalid reference to QBs items in the sales receipt line: QBs error message: Invalid argument the specified record does not exist in QBs
- Order Posting to Incorrect Bin Location
- Error: A related transaction object specified by the ID is already in use or failed to acquire the lock for this object
- Post to Quickbooks POS failed due to Node Sales Receipt Item Add not found
- Order already posted in accounting so we are not able to find that transaction in accounting and also not able to post the order in accounting.
- Windows Disk Error Pop-up
- Order Total Must Not Be Negative - Webgility Desktop
- How to Post Orders from Webgility Desktop if QuickBooks Accounting Period is Closed
- Receipt is not balanced
- Duplicate Orders Posting by Webgility Desktop
- List Element is Already in Use
- Inventory Error When Posting to QuickBooks Desktop
- Error while creating refund for PayoutID, Error-Unexpected error. Check the "qbsdklog.txt" file for possible additional information.
- Post to QuickBooks POS failed due to Node SalesReceiptAddItem. Item Not Found
- Sufficient quantity is not available in the default inventory site for some of the products in order#. Would you like to select an alternative inventory site?
- Order Does Not Have Items to Post in QuickBooks
- Post to QuickBooks failed due to Object “80000041-1722960095” specified in the request cannot be found
- Post to QuickBooks failed due to There was an error when converting the price “-0.02” in the field “item cost”. QuickBooks error message: You can’t use negative rates on inventory items, use neg quantity instead
- Post to QuickBooks failed due to The string in the field of “PONumber” is too long
- Post to QuickBooks failed due to the "item unit of measure" field has an invalid value. QuickBooks error message: the unit provided for the line item does not belong to the unit of measure set associa
- Post to QuickBooks failed due to there is an invalid reference to QuickBooks Customer due to Special Character in Customer Name
- Post to Quickbooks failed due to There was an error when saving a customer's list element. Quickbooks error message: This list has been modified by another user
- Error while creating Sales Receipt. Error: Invalid Number
- The customer you have specified has been deleted.
- Customer Payment Creation Failed: [Insufficient permission level to perform this action]
- Customer information was removed from orders pending for Quickbooks posting due to PII policy
- Invoice not yet paid
- Webgility was unable to find the specified template in QuickBooks.
- There is an invalid reference to the QuickBooks payment method “unknown” in the Receive Payment. QuickBooks Error Message: Invalid argument
- This application has not accessed this QuickBooks Company data file before. The QuickBooks administrator must grant an application permission to access a QuickBooks company data file for the first tim
- There is an invalid reference to Quickbooks Item "Avatax" in the SalesReciept line. Quickbooks error message: You cannot use the same tax item in both the line items and the txn tax.
- Error: There is an invalid reference to Quickbooks Payment Method "Unknown"
- Delete QuickBooks Transaction filed due to Cannot delete the object specified by the id. QuickBooks error message: Did not delete this transaction. This transaction had deposited payments.
- Post to NetSuite Failed: You have entered an Invalid Field Value 3570 for the following field: ccnumber
- Order is not posted to Quickbooks because order is conflicted
- Specified Record Doesn't Exist
- Error - there is an invalid reference to QBs Invoice line item salestaxcode ''Non" in the invoice line. Quickbooks error message: you can't set taxable if sales tax is turned off or the item is not a
- Error while creating Sales Receipt: Business Validation error, Enter a transaction amount that is zero or greater
- Error: A QuickBooks company data file is already opened and it is different from the one requested or there are multiple company files open.
- Error: ExternalEntityCode is neither a DataColumn nor a DataRelation for table Table
- Error Message: QuickBooks error message: Names in the list cannot contain a colon. The colon is a special character used to indicate a parent/child relationship.
- There is an Invalid Reference to QuickBooks Item in the Invoice Line. To Fix this Error Simply Download the Most Recent Data
- Consolidated Orders Not Posting
- Post to NetSuite Failed: Inventory Items Must Have a Positive Amount
- Order can not be posted because the total amount is 0 or less than 0
- 1 product could not be mapped with a sub-item as a mapping option
- There was an error when saving an invoice. Quickbooks error message. You have no items or one or more of your amounts is not associated with an item. Please enter an item
- Expenses post to Quickbooks failed due to there is an invalid reference to Quickbooks CheckExpenselineitem account "" in the Check Expense line. Quickbooks error message: Invalid argument. The specifi
- Error: Sales Receipt # is not found in QuickBooks. The Sales Receipt you are looking for may be deleted or not available.
SQL Errors
- Error: Exclusive Access Could Not Be Obtained Because the Database is in Use. Restore Database is Terminating Abnormally
- Out of disk space. Free some disk space and retry
- Store Procedure does not exist: SP_GetAllProfileSpecificDetails_Scheduler
- Store procedure does not exist: SP_Get_order_count
- Please upgrade your Webgility Database to continue
- Login timeout expired
- [DBNETLIB][ConnectionOpen (SECDoClientHandshake()).] SSL Security Error article answering?
- Invalid column name "FlexiOrderPostingCriteria". There was a mismatch error in executing this application. To fix this you will need to update your Webgility Database Software and upgrade your Databas
- UnHandled Exception Could not load file or assembly 'DataProviderBusiness, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
- Webgility has stopped working, The type initializer for 'wd.ecc.Data.Factory.ConnectionFactory' threw an exception
- The database was backed up on a server running version 16.00.1135. This version is incompatible with the current server, which is running version 13.00.4001. RESTORE DATABASE has terminated abnormally
- The network path was not found
- Error in Upgrading Unify Database Item has already been added. Key in dictionary: 'CustomizationNode' Key Being added: 'CustomizationNode'
- Could not allocate a new page for database 'UnifyDB' because of insufficient disk space in file group 'PRIMARY'. Create the necessary space by Dropping objects in the file group, adding additional files to the filegroup
- Error: The user you are trying to log in with is already logged in from another machine
- Unhandled Exception Method not found - error on Webgility Desktop Launch
- Cannot access a disposed object. Object name: 'frmDashboard'
Fees & Payouts
- Expenses Post to QuickBooks Failed Due to There was an Error when Saving a Check. QuickBooks Error Message: Sales Tax Detail Line Must Have a Vendor.
- Returned Items are not yet received in settlement report. Please download the latest settlement report and try again.
- Order Total is Less Than Settled Amount in the Settlement Report, Please Redownload Order
- Order Total is Less Than Settled Amount in Shopify Payout, Please Redownload the Order
- Error: The Order Amount is Different from the Payout Amount
- Warning: Please verify all of your data and settings
- Resolving Payout Posting Error
- Order has item overpayment which not found in QuickBooks
- Settlement not found on your Amazon Seller Central. Please reverify it or download settlement by date range.
- Payment Status is Unpaid. Please Post the Settlement When the Order Gets Paid
- Please open QuickBooks in Single User Mode to Make Inventory Adjustments
- Error: Applied To Txn Add payment amount” field has an invalid value. You can’t pay more than the amount due
- Error in posting orders: The order is currently in Pending status
- Error while add payment for Settlement as few invoices QBTxnID Not Found in QuickBooks
- Error while add payment for order. The query request has not been fully completed. There was a required element that could not be found in QuickBooks
- Error: "Payment Creation Failed" while posting Amazon settlement report or Shopify Payout
- Error: "Invoice was not paid yet" while posting a Shopify Payout to QuickBooks
- Some of Your Orders Are Still Not Downloaded or Posted to Accounting
- Error while posting fees for payoutID, expenses post to QuickBooks failed due to there is an invalid reference to QuickBooks CheckExpenseLineitemAccount "Shopify Fee" in the Check Expense Line.
- Error while posting Amazon Settlement Report - Order no. is in ignored status
- Invoice Link for Payment Transaction Not Found
- Invoice is not paid yet so credit memo will not generate
- Expenses Post to QuickBooks Failed" Due to Invalid Reference to QuickBooks Account
- Date or amount does not match with the payment transaction attached with Invoice but the GUID matched
- Refund not available for this order. It seems the refund is downloaded as a line item
- Unable to post Shopify payout - There is an invalid reference to the payment method "unknown" in the received payments. Quickbooks Error Message: Invalid Argument. The specified record does not exist
- The order which you are trying to post contains the value of (Giftwrap/Discount/Shipping Charges) amount. You do not have the required settings to record those in accounting. This may cause a discrepancy between your sales channel and accounting.
- There must be few reasons due to which payments were not posted. Please select an option to create payments from Webgility
- Error: You Cannot Apply Payment More Than the Settled Amount
- Fix the error: "Payout is Partially Posted to QuickBooks" Error
- Error: The order amount is lower than the settled amount
- How To Resolve Shopify Payout Incomplete Status
- Payout posting error: Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index
- Amazon Settlement Stuck at Refund Posting
Connections
- The "Access Denied - GoDaddy Website Firewall" Error Typically Occurs When the GoDaddy Website Firewall is Blocking the Connection Between Webgility and Your WooCommerce Sales Channel. Here are Steps
- How to Regenerate a Magento 2 Token
- Troubleshooting Guide for QuickBooks Online Connection Issue With Webgility Desktop
- A network-related or instance-specific error occurred while establishing a connection to SQL Server.
- SQL Connection Disconnected
- How to Update Your Sales Channel Address in Webgility Desktop
- Magento 2 - Invalid Credentials
- Could Not Start QuickBooks
- Verify QuickBooks Connection & Company File
- Unable to Connect Add-On Computer with SQL Database
- Regenerate QuickBooks Certificate
- How to Troubleshoot Issues with Your WooCommerce Sales Channel Connection
- How to Address Connection Issues with QuickBooks POS
- How to update sales channel credentials in Webgility Desktop
- Resolve Sales Channel Connection Issues with Webgility Desktop
- Error - Webgility Encountered an Error. Cannot Access a Closed Stream
- How to update Webgility Desktop for Shopify's new GraphQL API
- Recent changes to your configuration require you (the QuickBooks Administrator) to go into the Integrated Application preferences and re-authorize your integrated application to log in automatically
- Object reference not set to an instance of an object - Shopify connection
- Please call the Start method before calling this method
- Post to QuickBooks failed due to Could not get the name of the current QuickBooks Company data file.
- Unexpected error. Check the "qbsdklog.text" file for possible additional information
- You need permission to update Webgility x Quickbooks online - App. update at Shopify sales channel
- The QuickBooks company data file is currently open in a mode other than the one specified by your application
- The QuickBooks Administrator Must grant permission to access the company file.
- Error: Webgility encountered an error due to recent changes to your configuration. You (The QuickBooks Administrator) are required to go into the integrated applications preferences and re-authorize your integrated application to log in automatically
- Exceeded Daily Rate Limit
- The remote server returned an error: (502) Bad Gateway in Webgility Desktop
- Errors Related to Webgility Extension
- How to remove a sales channel from Webgility Desktop
- PHP Mcrypt Issue - Webgility Desktop
- How to Add Ports in the Firewall for Webgility
- The Input is not a valid Bas-64 string as it contains a non-base 64 character, more than two padding characters, or an illegible character among the padding characters
- How to Resolve Database Connection Issues in Webgility Desktop
- A connection attempt failed because the connection party did not properly respond after a period of time, or established connection failed because connection host has failed.
Shipping
- The fractional part of the provided time value overflows the scale of the corresponding SQL Server parameter or column. Increase bScale in DBPARAMDINDINFO or column scale to correct this error
- Invalid Shipper - UPS
- How to delete error logs and shipping logs
- Error Code When Shipping: Object Reference Not Set to an Instance of an Object
- The Shipping Directory Label You Selected Is Not Available
- Endicia Dazzle: Output file is not generated. Please check settings properly
- Invalid soap message due to XML schema validation failure, content type element is invalid - the value 'None' is invalid according to its data type.
- "Error While Creating a Shipment: Missing Required Scopes"
- Label Printing Issues
- Shipping: The Requested Option is Unavailable with the Selected Service
- Troubleshoot Generating a Military Address Label - Webgility Desktop
- Unable to cast object type wg.eCC.DTO.baseShippingRegistration to type wg.eCC.DTO.FedexClientDetailsDTO
- How to File a Claim with Webgility Insured Shipments
- Index Out of Range Error While Shipping an Order
- How to Insure Your Shipments
- If provided full name must contain at least 2 alphabetic characters followed by a space followed by at least 2 other characters.
- The 'http://stamps.com/xml/namespace/2022/05/EndiciaV37:ZIPCode' element is invalid - The value '60626-4403' is invalid according to its datatype
- Shipment Processing Error. Missing or Invalid Element CustomsInfo
- Special service is missing Signature option required. Customer documents cannot be requested for return. Only FedEx generated documents can be returned
- Insured value is not allowed for SmartPost - FedEx
- 250002: Invalid Authentication Information
- Settings to access printer "HP Colour LaserJet MFP M277dw (0FBA78)" are not valid
- Express account and Meter number not consistent
- How to find auto XML location in UPS Worldship
- Negotiated rates not showing for UPS
- Error Generating a Label for Military Address When Using ELS
Order Download
- Troubleshoot a Deadlock Error When Downloading an Order
- No Orders Returned
- Missing Orders in Webgility Desktop
- Orders not downloading in Webgility Desktop
- Shopify Partial Refund and Partial Refund Order Missing
- Error While Insert Orders, There Was an Issue While Saving Your Orders. - Order Import
- WooCommerce Order Number Sequence Changed (Due to third-party plugin)
- Orders With Errors Not Being Posted From Webgility Desktop
- Troubleshoot Missing Orders when Imported via CSV File
- How to Download Layby Orders from Lightspeed into Webgility Desktop?
Product Sync/Transfers
- Invalid VariantInventory ItemID - Product Sync Issue
- Download Items from Scratch from Both QuickBooks & Sales Channel
- Why is Syncing Product Updates Taking So Long?
- Inventory Syncs as 0 Quantity to QuickBooks or Scheduler Receives Error for Inventory Sites
- How to Download the Latest Accounting Data from Scratch - Webgility Desktop
- How to Resolve QuickBooks Product Download Issues in Webgility Desktop
- Group Items from QBs not Re-calculating Correct Quantity in Order to Sync at Sales Channel
- Inventory Terminology in Webgility
- Let's try this again. Update the product list in the Webgility Desktop application and then retry the product sync
- Alert Message: You have already enabled product sync settings that automatically download the latest product data from both your accounting system and store
- There was an error when saving an Item Inventory list, element. QuickBooks error message: The inventory account is invalid
- Group item quantity cannot be synchronized
- Error "Cannot sync, since there are unposted orders containing these products". "Please post your orders into QuickBooks before posting."
- Product Syncing Issues with Webgility Desktop
- Item Syncs Successfully But Still Shows Up in the Out of Sync Tab
- Webgility Desktop Multi-Sync not Working
- Troubleshoot Items Removed from Sales Channel Listings
- Troubleshoot Product Settings Being Reverted to Prior Values
- Troubleshoot Sales Channel Sell Price Not Matching QuickBooks
- Error- Decimal quantity is not supported in your Sales channel
- Troubleshoot Available Sales Channel Quantity Does Not Match QuickBooks
- Index Out of Range Error While Items Sync for Magento Sales Channel (connected through Webgility Extension) in Webgility Desktop
Scheduler
- View Scheduler Logs
- Scheduler Not Posting Orders to QuickBooks
- Why is the Scheduler Not Working When the Icon is Green?
- Troubleshoot scheduler settings not saving
- Scheduler or Webgility Desktop is not working on Rightworks
- Orders Not Posting to QuickBooks When Using the Scheduler
- Thread is Aborted
- How to Close the Scheduler Through Task Manager
- Troubleshoot a Hosted Environment Not Syncing Automatically
- The Wait Completed Due to an Abandoned Mutex
eBay
Amazon
- Amazon Settlement Report Fee Groups and Fee Names
- Unable to Connect (Amazon Sales Channel)
- Download and Post Amazon Settlement Reports with Webgility Desktop
- Amazon Personally Identifiable Information (PII) Standards
- Troubleshoot Amazon FBA Orders Not Downloading
- How to Import Older Amazon FBA Reports from Seller Central
- How to Record Amazon Settlement Data in QuickBooks and Prepare for Reconciliation
- How to Manually Import an Amazon Settlement Report into Webgility Desktop
- Error || Post to QuickBooks failed due to There was an error when saving an Invoice. QuickBooks error message: The item history could not be locked.
- Settlement Report Statuses in Webgility Desktop
- Correct an Amazon Flagging Issue
- How to Reconcile Unpaid Bills for Amazon Expenses and Fees in QuickBooks
- How to Manage Personally Identifiable Information
- How to Set Up Granular Amazon Expenses and Fees in Webgility Desktop.
- How to Configure Amazon Buy Shipping & Track Amazon Seller Prime Orders
- Delay in Amazon order download
- Amazon Settlement Report Summary View in Webgility Desktop