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Error: Inventory track field is not set, so quantity cannot be synchronized

This article helps Webgility Desktop users resolve the error “Inventory track field is not set, so qty cannot be synchronized” error in Webgility Desktop, which typically occurs when syncing product quantities to the Shopify store, integrated with QuickBooks. It outlines the steps to enable inventory tracking, configure the default inventory site location, and re-download data ensuring successful quantity synchronization between platforms.

Overview:

This error usually occurs when you are trying to sync product quantities with QuickBooks to store or vice-versa.

Note: This error specifically occurs on Shopify store integration.

Troubleshooting Steps:

  • Login to Shopify with the Admin/Owner credentials.

  • Click or search for the product that you want to track inventory for.
  • Optional: If the product has variants, then click the variant that you want to track inventory for.
  • In the Inventory section, check the Track Quantity option as shown in the screenshot below & click Save.

  • Once the Tack Inventory option is enabled on your Products, In Webgility Desktop navigate to the Products Tab go to Quantity out of Sync Tab and hit the Refresh icon on the upper right hand-side.

  • After refreshing the Products retry syncing an item and this time quantities will be synced for products.

If the issue persists after adjusting this setting, please reach out to Webgility Support or Chat Support for further assistance.