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How to resolve Group Item Price sync for BigCommerce in Webgility Desktop

If a Group Item price is not syncing from QuickBooks Desktop to Webgility Desktop and then to BigCommerce, the product data may need to be refreshed or the item may not be matched correctly. This guide provides step-by-step instructions to refresh your accounting and store data, verify product matching, and sync the updated Group Item price to BigCommerce.

 Causes of Issues

  • Webgility Desktop is not running the latest version.
  • The Group Item information in Webgility Desktop does not match the information in BigCommerce or QuickBooks.
  • The Group Item is not matched or mapped correctly.
  • Group Item price synchronization settings are not configured correctly.

Step-by-Step Instructions

Step 1: Update Webgility Desktop

First, make sure Webgility Desktop is updated to the latest available version on all of your required machines. For detailed instructions, see Update Webgility Desktop Using Check for Updates Option

Step 2: Download Accounting Data from Scratch

Downloading accounting data from scratch refreshes the item information available from QuickBooks Desktop in Webgility Desktop.

For detailed instructions, see How to Download the Latest Accounting Data from Scratch.

Step 3: Verify Product Matching and Mapping

The Group Item must be matched and mapped to the correct QuickBooks Desktop item.

  1. Go to Products.
  2. Select View under All Products.
  3. Select Matching Products.
  4. Locate the affected product.
  5. Verify that the product is matched to the correct QuickBooks Desktop item.
  6. Review the SKU, Product Name, Item Name, and Item Number.

To review products that are already mapped, select Mapped Products.

If the product is not mapped correctly, see How to Map Products or Inventory in Webgility Desktop.

Step 4: Verify Product Sync Settings

Next, verify the Group Item price synchronization settings.

  • Go to Products > Settings > Sync Settings.

  • Locate Calculate and sync Group Item price based on individual item at the sales channel.
  • Verify that the setting is configured correctly.
  • Confirm that Price and Quantity synchronization are enabled, if applicable.
  • Click Save.

Note1: The Group Item price is calculated based on the individual items according to the selected synchronization settings.

Step 5: Refresh Sales Channel Product Data

If the product information in Webgility Desktop is outdated, refresh the latest product data from BigCommerce.

Go to Connections > Sales Channel > Advanced Settings.

  • Locate Last Download Date for Store Items.
  • Clear the existing date.
  • Save the changes.

  • Download the latest sales channel data.
  • Return to Products and verify the affected product.

For detailed instructions, see How to Download the Latest Sales Channel Data & Products.

Note2: Clearing the Last Download Date for Store Items allows Webgility Desktop to retrieve the latest product information from the sales channel.

Step 6: Run an Inventory Sync

After completing all the steps, not navigate back to Price out of sync list and now you should be able to see the required item:

  • Select the required item by checking the box.
  • Click on Sync button at the bottom and wait for the success message


Step 7: Verify the Price in BigCommerce

Once the correct price appears in Webgility Desktop, verify the price in BigCommerce.

  1. Open the affected product in BigCommerce.
  2. Confirm that the Group Item price has been updated.
  3. Compare the price with the expected price from QuickBooks Desktop.