Amazon connection issue
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Encountering an Amazon connection issue may lead to errors in order download or quantity synchronization.
To fix this problem, follow these steps:
1). Login to Webgility Online:
Access your Webgility account online and navigate to Settings> Connection> Edit. Click on Update Credentials and Reconnect
2). Click on the ‘Connect’ option: This action will redirect you to Amazon's app authentication page on your browser.
3). Acknowledge App Permissions: On the app authentication page, check the acknowledgment box to grant the necessary permissions. Proceed with the process.
4). Verify Successful Connection: After completing the above steps, you should see a success pop-up in Webgility, indicating a successful reconnection to Amazon.
5). If the issue persists and you are unable to proceed with the connection, you can try lowering the Internet security level under your Internet security settings. You may refer to this article: http://hs.windows.microsoft.com/hhweb/content/m-en-us/p-6.2/id-c9a5706f-0596-424f-bdfa-59618cb136e2/
6). Once you've adjusted the security settings, try the Amazon connection process again.
By following these steps, you should be able to resolve the Amazon connection issue and ensure smooth order download and quantity synchronization in Webgility. If the problem persists, consider reaching out to Webgility's support team for further assistance.