Error Message:
"Some of your orders are still not downloaded or posted to accounting. So, the payment was not created for those order-related amounts."
This error typically occurs when posting Shopify payouts to QuickBooks.
Steps to solve:
If you encounter this error while posting an order in Webgility, you can resolve it by adding a custom node in the apiConfig file.
Step 1: Navigate to the apiConfig.xml File
Open File Explorer on your computer.
Go to the following path: C:\Webgility\UnifyEnterprise\XML
Locate the file named apiConfig.xml.
Step 2: Edit the apiConfig.xml File
Right-click on apiConfig.xml and select Open With Notepad.
Scroll down to the last 3-4 lines of the document. Refer to the following screenshot.
Copy and paste the following customization node before the closing tags:
<CustomizationNode>SHOPIFY_SHOPCASH_CHARGE_ADJUSTMENT_AMOUNT</CustomizationNode>
Step 3: Save and Restart Webgility
Click File menu and Save.
Close the file.
Log out of Webgility and log back in.
Try posting the order again.
If you continue to experience issues, contact Webgility Support for further assistance.