Error: UNK_Error - Object reference not set of an object
Error Message:
This error will occur when the user's token expires or when they connect the same Xero accounting software to another application.
Steps of Troubleshooting:
1). Go to Connections> Accounting Platform.
2.) Click on ‘Remove’ to delete the current Xero file and then click on ‘Continue’.
3.) Under "Accounting Platform," click the plus sign icon (➕).
4.) On the next pop-up window, click "Connect." It will prompt you to authorize Webgility. Click "Next," and then log in to Xero.
5) Return to the same order within the 'Errors' tab and attempt to repost the order.
If you have any questions or need more help, please contact our support team.