Invalid Reference Id : Product/Service assigned to this transaction has been deleted.

1). Look up the order number in question having the above listed error in Webgility Online.

2). Once identified, locate the Order’s “History” tab.

3). Locate the order and “refresh” the order from the More Actions tab.

4). Once done, please post the order again. (This should ideally resolve the issue)

5). If the issue persists navigate to sync settings>products>Download data from scratch and hit “Save.”

6). Try to post the order again.

7). If the issue persists check for any inactive item in Quickbooks. Mark the item active again and repost the order.

If the issue prompts you to Add a product or service item please refer to “Quickbooks support for adding products and service items.”

If you still need further assistance, please contact Webgility support.