ErrorCode: The customer you have specified has been deleted.
Cause:
When the user has marked the customer inactive in QuickBooks Online & Webgiity Online. Also, he has disabled the settings to update inactive customers and he tries to post the order so it will display the error
Steps of Troubleshooting :
A. Please mark the customer active in QBO and then download the latest data again.
Step 1: Open QuickBooks Online. Navigate to "Sales" and then choose "Customers."
Step 2: Select the “Settings” icon located above the Action column.
Step 3: Select the “Include inactive” checkbox.
Step 4: Identify the inactive customer on the list.
Step 5: In the Action column, select “Make Active.”
The customer is now active in QuickBooks.
B. Once the customer is marked as active in QuickBooks Online, open Webgility Online and follow the steps.
Step 1: To download the latest accounting data in Webgility Online, navigate to Sync settings> Customers.
Step 2: Under the Customer tab there is a drop-down with options to Refresh the Latest Accounting Data and Download from Scratch. Click on “Refresh the Latest Accounting Data”.
Note: “Download from Scratch” will redownload all products and customer information from scratch. This is recommended if the latest data is not reflected in Webgility even after clicking Refresh Latest Accounting Data.
Then, click on “Save”. Navigate to “Sales”, click on “Orders” then go to the “Errors” tab and try to post the order again.
If you need additional help, please contact Webgility Support.