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Installation Guide for Webgility Desktop

Step-by-step instructions for installing Webgility Desktop and SQL Database to begin automating your ecommerce workflows.

Getting started with Webgility Desktop is fast and simple. The installation process is divided into two main phases:

  1. Installing the Webgility Desktop software
  2. Installing the SQL Database

Follow the instructions below, or watch the instructional videos to complete setup in about 20–30 minutes.

Installation Overview

How to Install Webgility Desktop

Follow these steps to install the Webgility application on your computer:

1. Log in to your Webgility account at portal.webgility.com.

2. Navigate to Downloads (bottom-left corner) and click Download.

3. Locate the WebgilityDownloader.zip in your Downloads folder.

4. Right-click the ZIP file and select Extract All.

5. Open the extracted folder, then right-click WebgilityDownloader application and choose Run as administrator.

6. Approve any security pop-ups by clicking portal.webgility.com or Allow.

7. Once the app begins downloading, wait a few minutes (depending on connection speed).

8. Accept the License Agreement when prompted and click Next.

9. Choose the Destination Location for installation (recommended: C:\ drive), then click Next.

10. Choose a Start Menu Folder for a shortcut and click Next.

11. (Optional) Add a Desktop Shortcut by clicking Next again.

12. Click Install to begin installation.

13. Wait a few minutes while the software installs.

14. Once complete, click Finish to launch Webgility.

How to Install the SQL Database

Webgility uses Microsoft SQL Express to manage your order and inventory data. Follow these steps for database setup:

  1. The first time you log in to Webgility, the Database Installation Wizard will launch automatically.
  2. The wizard downloads SQL installation files (~200–400 MB). Download time depends on your internet speed.
  3. Once downloaded, the files will self-extract to begin the install.
  4. The SQL Server will auto-install. This may take a few minutes.
    • During the process, the screen may show a “Please wait” message and appear unresponsive — this is normal.
  5. After installation, you’ll be prompted to add your first sales channel.

Troubleshooting SQL Installation
If SQL Express installation fails due to permission issues, you can install it manually.

Learn how to install the Microsoft SQL Express Manually

Next Steps: Connect Your Sales Channels

Once Webgility is installed and your database is set up, the next step is to integrate your sales channels and accounting software.

How to Connect and Integrate Sales Channel and Accounting Software