Webgility Online allows downloads of orders within 90 days before the current date. To access older orders, purchase the add-on for historical data, surpassing the 90-day limit. For instance, you can retrieve orders from the previous year using this add-on.
Note: The Historical Addon easily retrieves past orders from all connected Webgility Sales Channels. Some sales channels, like eBay, have retrieval limitations. Contact our support team before purchasing for compatibility and optimal functionality.
Purchasing Historical Data Add-on:
1). Please visit Webgility.com. Go to Customer Login > My Account and enter your login details. Follow the instructions as shown in the GIF below.
Downloading Old Orders with Historical Data Add-on
Navigate to Connections
Click Preferences for the sales channels for which you want to download the historical orders.
Select the desired historical date.
Click Save
Download the orders:
Go to Sales > Orders
In the New Orders tab, click the refresh button (as shown in the gif below)
Wait for a few minutes.
The historical orders will start appearing in Webgility Online
Note: If you face any difficulties feel free to initiate a chat with us or email us at support@webgility.com