How to troubleshoot "Order(s) Not Yet Recorded as Sales” error
This error message occurs when you are attempting to post a refund in QuickBooks Online.
Steps to resolve:
To resolve the "Order Not Yet Recorded as Sales in QuickBooks Online" error, follow the below-mentioned steps:
1. Ensure the order is posted in QuickBooks and listed inside the Posted Orders tab before attempting to post the refund. If the sale (order) hasn’t been posted in QuickBooks, Webgility won’t be able to process the refund for that order in QuickBooks.
2. Navigate to the Orders tab, search for the order number, and post the order to QuickBooks.
3. After the order is successfully posted to QBO, navigate back to the Refunds tab, and post the refund order details, recording it as a credit memo or refund receipt in QuickBooks Online.
Following these steps should help you resolve the error and successfully post the refund in QuickBooks Online.
If you have any questions or need more help, please contact our support team.