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The Remote Server Has Returned Error 400

The Remote Server has Returned Error 400

David Pond avatar
Written by David Pond
Updated this week

The Remote Server Has Returned Error 400

Error:

The Remote Server Has Returned Error 400 in Webgility Desktop

Possible reasons for the error:

The error "Remote server has returned error 400" usually means that the request sent to the remote server was invalid or malformed. When connecting a sales channel to the Webgility Application, this error could be due to incorrect credentials, an invalid URL, or an incorrect request. It might also occur if the remote server rejects the connection for security or maintenance reasons.

Steps to troubleshoot the error:

1). Whitelist the following IP addresses on your Magento server and then check the sales channel connection.

IP Addresses:

  • 54.69.99.71

  • 183.182.84.170

  • 111.118.255.21

2). To check the sales channel connection, Go to Integration> Stores> Manage> Edit Connection.

3). Share the below help article with your Web Developer to get it fixed.

4). If the issue persists please share your FTP and sales channel's admin details with the Webgility Support Team in the below format so they can assist you with fixing the issue:

  • FTP Details

    1. Hostname

    2. Username

    3. Password

    4. Port
      โ€‹

  • Sales channel admin access

    1. Sales channel admin

    2. Username

    3. Access password

If you have any questions or need more help, please contact our support team.

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