403 Forbidden Error - Magento

This error message happens when the Webgility IP addresses that are required for access are not whitelisted, and because of that, our request to connect to the Magento sales channel gets blocked. The user needs to provide full access to the Webgility Extension/folder. This can be done by the web developer or by the sales channel hosting provider.

1). Test the sales channel connection on Webgility Online. Go to Settings> Connections> Magento Edit> Update Credentials.

2). Enter the correct sales channel URL in the “Your Sales Channel Web Address” field in the sales channel connection screen, then click Continue.

3). Enter the server details and FTP credentials, which will be provided by your system administrator or your hosting company. Click “Connect to Sales Channel.”

4). Select the Magento pub folder to install the Webgility Extension. Click Install Webgility Extension or login to the Magento sales channel backend and then manually install the Webgility Extension

5). Enter the Webgility Extension URL and the sales channel admin username and password, then click on "Connect to Sales Channel.”

Note: If the user is still getting the “403 Forbidden Error,” then they need to get in touch with the web developer or the sales channel hosting provider to whitelist the below-mentioned IP address and give full permission to the Webgility Extension or the folder.

6). Whitelist the below IPs on your Magento server, and then check the Sales Channel Connection. To check the sales channel connection, go to Settings> Connection> Magento Edit> Update Credentials.

7). Share the below help article with your Web Developer to get it fixed.

URL: https://www.hostinger.in/tutorials/what-is-403-forbidden-error-and-how-to-fix-it