Error:
Insured value is not allowed for SmartPost
Cause of the issue:
This issue typically arises when trying to process shipment of an order through FedEx in Webgility Desktop. The error indicates that the setting to use Billing Address as Ship from address needs to be disabled under default shipping settings for FedEx.
Steps to fix:
1). In Webgility Desktop navigate to Connections then go to Shipping and click on Shipping Settings.
2). Now goto Shipping Rules and click on Configure for FedEx and uncheck the box for “Use Billing Address as Ship From Address”, save it and then save and close.
Note: For Addon Shipping users, need to verify Shipping presets for FedEx under Shipping in the menu options
3). Now try to generate labels again. It should resolve this error message.
If the problem persists, contact Webgility Support for further assistance.