Error:
Payment Status is Unpaid. Please Post the Settlement When the Order Gets Paid
Cause of the issue:
This issue typically arises when trying to post an Amazon Settlement Report. This error indicates that the specific order itself has not yet been confirmed by Amazon due to which the Settlement report posting is getting stuck.
Pending Confirmation: The order itself has not yet been confirmed by Amazon.
Settlement Report: Orders included in a settlement report may show as pending until the order details are confirmed.
Manual Download: The order was manually downloaded but hasn't been confirmed yet.
Pending Order Download: Orders are being downloaded if the "Pending Order" option was enabled under the order download settings.
Steps to Fix:
Wait for the Order to get paid at Amazon
Go to your Amazon Seller Central and check the payment status of the order.
Once the payment status is updated in Amazon, redownload the order in Webgility Desktop.
Follow the steps in this helpful article on Order Re-download in Webgility Desktop
Once the order is updated, try to post the Settlement report again.
Note: In case if the order gets settled in the next report then download it (whenever it is available). Then re-download the required order. Once done then try to post the Settlements directly.
If the problem persists, contact Webgility Support for further assistance.