Issue:
You may encounter the error message "Payout is partially posted to QuickBooks. Please undo-sync the payout and try again." when attempting to remove or re-download a payout.
Solution:
To resolve this issue, follow these steps:
Navigate to the ‘Pending’ Payouts Tab:
Open Webgility and go to the ‘Pending’ payouts section.
Select the Payout:
Find and select the specific payout that you are trying to remove or re-download.
Undo Partial Posting:
Click on the ‘Undo Partially Posted’ button located at the bottom left of the screen.
Re-download/Remove payout:
Once the partially posted payout is unposted, you can reattempt the payout re-download.
Following these steps should resolve the issue and allow you to successfully remove or re-download the payout.