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Error - "Webgility has stopped working, please contact Webgility support team for more information"
Error - "Webgility has stopped working, please contact Webgility support team for more information"

Learn how to resolve the error "Webgility has stopped working".

Virendra avatar
Written by Virendra
Updated over 2 weeks ago

Overview

This error message typically occurs when the API config file is missing from the Webgility installation directory. This article will guide you through the steps to identify and resolve this issue.


Steps to Resolve the Issue

  1. Verify the Presence of the API Config File

    • Navigate to the following directory on your computer:
      C:\Webgility\UnifyEnterprise\XML

    • Check if the file named apiConfig.xml exists in this folder.

  2. If Webgility Is Running on Another Computer

    • If Webgility is functioning correctly on an add-on computer in your network, you can copy the apiConfig.xml file from that machine.

    • Paste the file into the directory mentioned above on the computer where the error occurred.

  3. Download the Missing API Config File

    • If the file is missing and you cannot retrieve it from another computer, download the apiConfig.xml file from the following link: Download API Config File from Dropbox

    • Save the downloaded file to the following location:
      C:\Webgility\UnifyEnterprise\XML

  4. Customization Nodes (If Applicable)

    • If you were using any paid customizations, the necessary nodes may need to be updated after replacing the API config file.

    • Contact the Webgility Support Team to retrieve and apply the customization nodes.


By following these steps, you should be able to resolve the error and get Webgility back to working condition.


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