Overview:
Users may encounter an error while attempting to post payouts, with the following error message:
"Some of your orders are still not downloaded or posted to accounting. So the payment was not created for those orders-related payment amounts."
This issue can prevent the successful posting of payouts and may confuse the payout process.
Resolution Steps:
1). Update the Customization Node:
Open the apiconfig file located on the system (if you do not find it in drive C, right click on the app and click on Open file location):
Navigate to C:\Webgility\Unify enterprise\XML\apiconfig
Copy the node and paste it in the apiconfig file <CustomizationNode>SHOPIFY_SHOPCASH_CHARGE_ADJUSTMENT_AMOUNT</CustomizationNode>
2). Modify the Customization Node:
Ensure that the customization node is correctly configured. This will update the necessary settings for your payouts.
3). Redownload the Payout:
After updating the apiconfig file, proceed to redownload the payouts. This step ensures that all necessary data is correctly fetched for processing.
4). Repost the Payout:
Once the redownload process is complete, try reposting the payout again. With the updated configuration and data, the payout should post successfully without the error message.
Additional Notes:
Ensure that the apiconfig file is modified correctly, as improper changes may lead to further issues.
Always back up configuration files before making any updates.
If you continue to experience issues, please contact Webgility support for further assistance.
Still need help?