Error: The order amount is lower than the settled amount
Error Snapshot:
Step-by-Step Guide to Fix Error:
1). Verify Current Version: Ensure that the Webgility application is updated to the latest version for optimal performance and functionality.
2). Identify Affected Orders in Settlement: To locate the affected orders, navigate to Orders> Amazon> Settlement Report. Hover over the settlement report, and click on the "View Details" option to identify the impacted orders.
3). Redownload Orders: Once you've identified the affected orders, search for them in the "New Orders" or "Posted Orders" section. If necessary, unsync them and redownload them with the most up-to-date data from the sales channel. After redownloading, do not manually post the orders.
4). Attempt to Post the Settlement Report: After redownloading the orders into the New Orders tab, attempt to post the settlement report. Navigate to Orders> Amazon> Settlement Report, select the specific settlement report, and click "Post to QuickBooks" to complete the posting process.
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