Overview
You may encounter the error message "Please call the Start() method before calling this method" when attempting to connect your store with Webgility Desktop or testing your store credentials. This guide provides step-by-step instructions to troubleshoot and resolve the issue.
Step 1: Enable the logger
To track and diagnose the issue, you need to enable logging:
Open File Explorer and navigate to the following path:
C:\Webgility\UnifyEnterprise\XML\apiConfig
2. Right-click on the apiConfig.xml file and select Open with > Notepad.
3. Locate the Logger setting and change its value to True as shown below:
<Logger>True</Logger>
4. Save the changes and relaunch Webgility.
Once enabled, the system will start generating logs for any errors.
Step 2: Capture the Error in Warn Logs
To diagnose the issue, you need to trigger the error and capture it in the logs:
Log in to Webgility Desktop.
Navigate to Connections \ Stores \ Manage Stores.
Click Test Connection to attempt store authentication.
If the error occurs, it will be recorded in the Warn logs.
Now, locate the log files:
Open File Explorer and go to: C:\Webgility\UnifyEnterprise\Error logs
Select the latest Warn log created today.
Look for warning messages related to invalid credentials.
Step 3: Clear the Error Logs
Go back to Webgility and click Cancel to dismiss the error message.
Navigate to C:\Webgility\UnifyEnterprise\Error logs.
Delete the Warn logs that contain error messages.
Restart Webgility.
Step 4: Reconnect Your Store
In Webgility, navigate to Connections, select Sales Channels, and open Manage Sales Channels. This section allows you to configure, update, or troubleshoot your online store connections.
Click Test Connection.
This will redirect you to your store’s login page.
Log in using the correct admin credentials.
Once successfully logged in, Webgility will confirm the connection.
Click Next, enter your store details, and Save.
Step 5: Verify the Store Connection
To ensure your store is connected correctly:
Try downloading new orders from your store.
If the download is successful, your store connection is working as expected
Need Assistance?
If you continue to experience issues, feel free to reach out to our Webgility Support Team for further assistance.