If you're encountering the error message "A driver can't load on this device" when trying to open a Webgility application, don’t worry—this is typically due to a missing or outdated driver. This issue is often resolved by installing the latest Windows updates and restarting your machine. Below are the steps to help you get your device back up and running smoothly.

Step 1: Press the Windows key on your keyboard, then type “Settings” and press Enter.

Step 2: In the Settings window, click on Update & Security.

Step 3: Select the Windows Update tab from the left-hand menu.

Step 4: Click the Check for Updates button. If there are any pending updates, they will appear here.

Step 5: If updates are available, click Download and Install. Allow Windows to download and install the updates.

Step 6: Afterhe updates are installed, you’ll be prompted to restart your computer. Click Restart Now or manually restart your computer by clicking on the Start menu and selecting Restart.

Step 7: Wait for the restart process to complete. This allows the updates to take effect and can often resolve driver-related issues.

After the restart, try opening the Webgility application again. The error message should no longer appear, and the application should load correctly.

If the issue persists after completing the steps above, try the following:

Update Device Drivers Manually:

Run the Windows Troubleshooter:

Go to Settings > Update & Security > Troubleshoot.

Select Additional Troubleshooters.

Choose Hardware and Devices, then click Run the Troubleshooter and follow the prompts.

The "A driver can't load on this device" error is a common issue that can often be resolved by ensuring your system is fully updated. By following the steps above, you should be able to resolve the error and get your Webgility application working again.

If you have any questions or need more help, contact our support team.
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