Error: Inventory track field is not set, so qty cannot be synchronized | Webgility Help Center

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Error: Inventory track field is not set, so qty cannot be synchronized

Error: Inventory track field is not set, so qty cannot be synchronized

Learn how to resolve "Error: Inventory track field is not set, so qty cannot be synchronized.

Written by Virendra

Updated over a month ago

Overview:

This error usually occurs when you are trying to sync product quantities with QuickBooks to the sales channel or vice-versa.

Note: This error specifically occurs when using Shopify store integration.

Troubleshooting Steps:

Ensure you are logged in as an Administrator/primary user in Webgility Desktop and QuickBooks.
Login to the Shopify sales channel, then move to the Products section, search for the same product and look for the “Track inventory” option, and checkmark it.

After that, go to “Connections” and look for “Get latest data and settings” and hit download data.

Now re-attempt to sync quantities, and this time the quantities will be synced for products.

If problems persist, reach out to Webgility Support for further assistance.

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Error : Let's try this again. Update the product list in the Webgility desktop application and then retry the product sync.