Overview:
When creating items from Sales channel to QuickBooks Desktop through Webgility Desktop, users may encounter an error message stating that names in the list cannot contain a colon. This occurs because QuickBooks uses colons to indicate parent/child relationships in its naming structure.
Resolution Steps
Follow these steps to resolve the naming conflict:
Review your product names and identify items containing colons. Please click here to learn how to review your product names and identify items containing colons.
Navigate to your Shopify product list.
Remove or replace colons in product names with alternative characters (e.g., hyphen or dash).
Re-sync the modified product names through Webgility Desktop.
Attempt to create items in QuickBooks again.
Key Steps:
Identify products with colons in their names.
Modify product names in Shopify.
Replace colons with acceptable characters.
Re-attempt the item creation process.
By following these steps, you should be able to successfully create items from Shopify to QuickBooks Desktop without encountering the colon error.
If you have any questions or need more help, please contact our support team.