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How to Resolve Shopify Order Download Problems

This article helps Webgility Desktop in troubleshooting and verify Shopify order download issues in Webgility Desktop. It outlines key actions to identify sync problems and ensure successful order download between Shopify and Webgility Desktop.

Overview

This article provides steps to verify the Shopify Order download issue, performing key troubleshooting actions, and ensure a successful sync between Shopify and Webgility.

Root Cause

This issue is commonly caused by:

  • A temporary API or sync disruption between Webgility and Shopify.

  • Expired or invalid Shopify credentials or missing permissions.

  • Use of an outdated Webgility version not compatible with the latest Shopify API updates.

Support Steps: Verifying and Resolving the Issue

Step 1: Confirm Installed Version

  1. In Webgility, go to Help > Check for Updates.

  2. If there's a Pending update, download& install it.

  3. You may refer to Update Webgility Desktop Using Check for Updates Option.

Step 2: Test Order Sync

  1. If there are no New Orders in Shopify, then create a test order.

  2. In Webgility, download the order.
    • Go to Dashboard > Get New Orders
  3. Please refer to How to Download Orders in Webgility Desktop.

Step 3: If Orders Are Still Missing – Backdate Download

  1. Beside Get New Orders button, there's a small white arrow click on it.
  2. Select by Range and set a Backdate to re-download historical orders and click on Save.

  3. Verify that previously missing orders now appear in the New Orders Tab.

    Step 4: Store Reauthorization (If Problems Persist)

    1. Please refer to How to Reconnect Shopify and Amazon to Webgility Desktop and Fix Order Download Issues.
    2. Once the Store is reauthrized, retry downloading the orders from a Backdate.
    3. If the order still dosen't show up then go to Connections >> Sales Channels >> Settings and make sure the correct order status is selected.

    Verification

    Confirm if

    • Orders are syncing correctly from Shopify.
    • No error messages are appearing during synchronization.
    • The latest version of Webgility is installed.
    • Once Everything is verifiedm retry posting the Payout Report.

    Feel free to reach out to support@webgility.com.