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How to Reconnect Shopify and Amazon to Webgility Desktop and Fix Order Download Issues

This article helps Webgility Desktop users troubleshoot order download issues and expenses configuration problems when integrating to Shopify and Amazon sales channels. It also provides guidance on reauthorizing these sales channel connections to maintain accurate Payout and  Settlement data.

Resolution Steps

1. Verify Sales Channel Setup

  • Ensure sales channel is properly connected in Webgility.

  • If needed, reauthorize the sales channels:

    • Navigate to Connections > Sales Channels > Manage Sales Channels

    • Click Edit Connection

    • Reauthorize using your login credentials

2. Review Account Mapping Limitations

  • Please note: Webgility does not support mapping accounts as journals within Shopify.
    Ensure your accounting configuration avoids this unsupported method.

3. Redownload Payouts/Settlements

  • Go to Orders > Amazon/Shopify > Payouts/Settlements

  • Click Redownload to fetch the latest payout/settlement data

4. Reprocess Affected Orders

  • Unsync the impacted orders from QuickBooks

  • Redownload the orders and reprocess the associated payout or settlement