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How to Download Orders in Webgility Desktop

Learn how to manually download new orders into Webgility Desktop.

Webgility Help Center avatar
Written by Webgility Help Center
Updated over a week ago

How to Download Orders in Webgility Desktop

New orders can be downloaded from either Dashboard View or Order View. When in either of these views, a Get New Orders button will appear in the lower left corner.

Steps to download orders:

1). Click Get New Orders to retrieve any new orders that have been placed since the last time they were checked. While downloading the orders, a Processing... status bar will appear. Do not close this, as the software is actively receiving information from the online channel.

2). If there are no new orders, you will receive a pop-up letting you know. Click OK to dismiss it.

3). If there are new orders, you will receive a pop-up letting you know the Order downloaded successfully.

4). When new orders are downloaded, they will populate in the New Orders view.

Ways to download orders:

The drop-down on the Get New Orders button provides two options to filter your orders:

  • Orders by Range

  • Orders by ID

1). Orders by Range.

When selected, Orders by Range generates a pop up that includes a date range. The exact selection options will vary by the type of shopping cart or marketplace you have connected. Some carts will have a start and end date, and others allow you to organize downloads to the very minute.

When you have selected your new date range, click Save & Close, then click Get New Orders. This will download orders from that specific date range.

2). Orders by ID.

This option is for downloading specific orders from your shopping cart. When clicked, this option has a popup that requires you to enter the specific ID of the order or orders you want to download into Webgility.

After entering an order number, click Add. Multiple order numbers can be entered, but they have to be added individually. Once they are entered, click Get Orders to download the requested orders.

If you accidentally mistype or need to remove an order from the list you create, select the order, then click Remove.

Note: In some shopping carts, the order ID is not the order number but a unique ID in the store database. For example, in the case of Shopify, the order ID can be viewed in the URL of the order when viewing it in the admin area of the Shopify store.

If you wish to set up automatic order downloads, please visit the link.

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