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Error Code: 1 - Product is Missing, No Mapping Found

This article helps Webgility Online users resolve the error "Error Code: 1 - Product is Missing, No Mapping Found". The error typically occurs when using automation to post orders while the "Map Manually" option is selected in Product Settings. The article outlines how to resolve the issue by adjusting product mapping settings or enabling item creation during order posting. It also provides links to related articles for downloading the latest data and mapping products correctly between the sales channel and QuickBooks Online.

Error Message:

Error Code: 1 - Product is Missing, No Mapping Found

 

Cause:

If you select the "Map Manually" option under Product Settings and then try to post an order using Automation, you will encounter this error.

 

Here’s how you can fix the issue:

Create a mapping or select Create missing item while posting order using automation? option in Product Settings to post the order without this error.

1. Navigate to Sync Settings and select Products.

2. If the matching criteria are not met, instead of using the "Map Items" condition for missing items during order posting, choose "Use Standard" or "Create New." This adjustment will not disrupt the order posting process.

 

If items exist in QuickBooks but do not match, download all the products in Webgility Online from both your Sales Channel and QuickBooks Online. Then map the required product in Webgility Online which is present in both sales channel and Quickbooks Online but not auto matching. 

Follow the steps in this helpful article on: Download the latest data in Webgility Online

Follow the steps in this helpful article on: Mapping and remapping process in Webgility Online