Error Code: 1 - Product is Missing, No Mapping Found
Cause:
When a user selects the "Map Manually" option under Product Settings and then tries to post an order using Automation, they will encounter this error.
Screenshot of the Product settings:
Here’s how you can fix the issue:
Create a mapping or select Create missing item while posting order using automation? option in Product Settings to post the order without this error.
1. Navigate to Sync Settings and select Products.
2. If the matching criteria are not met, instead of using the "Map Items" condition for missing items during order posting, choose "Use Standard" or "Create New." This adjustment will not disrupt the order posting process.
If items exist in QuickBooks but do not match, download all items from both your online Sales Channel and QuickBooks. Then map any missing items in Webgility Online. For detailed instructions on downloading and mapping items, refer to these help articles:
Please, contact our Webgility Support Team if you have further questions or need additional help.