Unable to Connect (Amazon Store)

Unable to Connect to Amazon Store

David Pond avatar
Written by David Pond
Updated over a week ago

Unable to Connect to Amazon Store

There are a few possible reasons for seeing this error message when trying to connect to your Webgility Application with your Amazon store.

1). Your Amazon account credentials may be incorrect. Double-check your username and password and try again.

2). Your Amazon store may be down or inactive. Check the status of your store in the Amazon Seller Central dashboard and make sure it is active.

3). Your Webgility account may not have the appropriate permissions to access your Amazon store. Verify that your account has the necessary access and try again.

4). You may have exceeded the maximum number of allowed connections for your Amazon store. Check the Amazon connection limit in your Webgility account and make sure it is not exceeded.

Error Message:

Unable to connect


  • Check the Amazon store connection, please refer to the steps mentioned in the help article. Here

  • If you still see the error, please reauthenticate the MWS Authorization Token on Amazon.

  • Login to Amazon as Admin and got to Settings> User Permissions

  • Then go to Third party developer and apps and click on Vist Manage Your Apps

  • You will then be redirected to Manage your Apps screen. Scroll down to the Developer name Webgility and click on Renew Authorization

  • Once you Renew Authorization, test the Amazon store connection again. See the help article Here

Please feel free to let us know if you still have any questions or need assistance.

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