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The Object Specified in the Request Cannot be Found. QuickBooks Error Message Invalid Argument the Specified Record Does Not Exist in the List

This article helps Webgility Online users resolve the error “The Object Specified in the Request Cannot be Found” or “Invalid Argument: The Specified Record Does Not Exist in the List” in Webgility Online. The error is caused by data mismatches between QuickBooks and Webgility Online. It can be resolved by verifying the Webgility Online–QuickBooks connection and refreshing accounting data to sync information.

Error Message:

 “The Object Specified in the Request Cannot be Found” or “Invalid Argument: The Specified Record Does Not Exist in the List” in QuickBooks can be frustrating.

This issue typically occurs when QuickBooks can't locate a record or object referenced in a request, which might be due to discrepancies or missing data.

Cause:

This error occurs when there is a discrepancy between the data in QuickBooks and the information reflected in the Webgility Online application. The mismatch may result from changes made in QuickBooks that haven't been appropriately updated in Webgility Online.

Resolution:

To fix the issue, follow these steps:

1). Verify the connection between Webgility Online and QuickBooks:

  • For QuickBooks Desktop:
    Follow the steps outlined in the attached help article link [Click Here].
    ​

  • For QuickBooks Online:
    Follow the steps specified in the attached help article link [Click Here].
    (Note: Only the steps related to connection issues with QuickBooks Online need to be followed.)
    ​

2). Refresh Accounting Data and Save Transaction Settings:

  • Follow the steps provided in the attached help article link to download the data from scratch and save the settings. [Click Here].

Following these steps will help ensure that the connection between Webgility Online and QuickBooks is active and that the data is up-to-date.

Additionally, refreshing the accounting data and saving the transaction settings helps synchronize information, addressing the data inconsistency issue.