Skip to main content
All CollectionsWebgility OnlineAdvice & troubleshootingProduct Sync/Transfer Related
Download the Latest Data from QuickBooks and Your Online Sales Channel in Webgility Online
Download the Latest Data from QuickBooks and Your Online Sales Channel in Webgility Online

Download the Latest Data from QuickBooks and Your Sales Channel in Webgility Online

Virendra avatar
Written by Virendra
Updated over 2 months ago

In this article, you will learn how to import the most recent accounting and inventory data from Quickbooks into Webgility Online.

Step-by-step guide

Here is your step-by-step guide to ‘Download the Latest Data from QuickBooks and Your sales shannel in Webgility Online.

Refreshing Data from Quickbooks and Sales Channel:

  1. Navigate to Products, then under the Products Catalog tab,

  2. Press the Refresh Button


Still, facing the issue?

If the latest data still doesn't appear in Webgility, try the steps mentioned below:

01. Download Quickbooks Accounting Data:

  1. Go to Sync Settings > Products.

  2. On each tab, you'll find a ‘Refresh Settings’ option. Clicking this option will let you download the latest data and settings from QuickBooks.

  3. Under the Product and Customer tabs, there is a drop-down with options to ‘Refresh Latest Accounting Data’.

02. Download From Scratch:

This option will re-download all products and customer information from scratch when clicked from their respective tabs. This is recommended if the latest data from QuickBooks is not reflected in Webgility.

Under the Product and Customer tabs, there is a drop-down, select the download from scratch option.

  • Refer to the below screenshot to download ‘Products from Scratch’ :

  • Refer to the below screenshot to download ‘Customers from Scratch’ :

NOTE: Do not forget to press 'Save' after downloading the data from QuickBooks.

03. Learn ‘How to Refresh Settings to start the data downloading process’:

a) Click the Refresh Settings button to start the downloading process.

b) This task can take several minutes if you have a large amount of data in your QuickBooks, and it may be displayed as such;

c) Once the information is downloaded, you will receive a notification informing you that the process is complete.

d) Save the Settings on each tab after refreshing the settings before proceeding to the next tab.

04. Downloading Sales Channel Data (from Scratch):

You normally won’t need to perform this step, as Webgility will automatically download the data once you press the "Refresh" button in ‘Topic A’

The steps listed below are troubleshooting measures in case your accounting or sales channel related information isn't being updated correctly:

  • Go to ‘Connections’

  • Click on ‘Preferences’, and select ‘Product Settings’.

  • Click on the dropdown and select Scratch

  • Click on “Continue” under the confirmation popup.

  • Save.

Refer to the below GIF to download sales channel data from ‘Scratch’ :


If you have any questions or need more help, please contact our support team.

Did this answer your question?