How Do I Remove Deleted Online Store Items from Webgility Desktop?
This happens occasionally when products are deleted from your online store but still appear in the Webgility product catalog under the online product list. To resolve this and remove these (Store deleted) items from the Webgility Desktop App, you simply need to refresh the store items data in Webgility.
The following steps will help to resolve this issue:
Navigate to Advanced Settings by following Integrations > Stores > Advanced Settings.
Under Application navigate to the Last download date for Store Items, Click the Clear button, Save the settings, and close.
3. Go to Products. Click on the refresh button (↻) that shows the Last Download timestamp as Never.
This process may take several minutes to complete. Once it is completed, a dialog box will appear with the confirmation message.
Once this download is complete, the updated list of the products removed from your online store will appear here.
Note: This applies to online stores except for marketplaces such as Amazon, eBay, etc.