Overview
This error typically occurs when QuickBooks records an order as a Sales Receipt or Invoice, and the original order is then deleted and replaced with a manually created Sales Receipt or Invoice. When attempting to sync this order in Webgility Online, you might encounter this error.
Special Note:
This error appears specifically when QuickBooks is set to "French language." In other languages, it changes to "Object not found: Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors, or employees."
Troubleshooting Steps
01). Identify if there is any issue with the order:
Check the shopping cart (e.g., Shopify, Amazon, Magento2) for any errors and identify the order number where the problem is occurring. Use the screenshot provided for guidance. This will pinpoint the issue for a quicker resolution.
02). Change QuickBooks language:
Log in to QuickBooks Online and switch the language from French to English. (This situation often arises when customers use the multilingual version of QuickBooks.) Refer to the guide on How to Change Language in QuickBooks Online for instructions.
After saving the changes, wait a few minutes, then reload the QuickBooks Online tab and search for the order number in question.
03). Verify posting settings in Webgility Online:
Once you locate the details, check the posting settings in Webgility Online to ensure the transaction is set correctly as a Sales Receipt or Invoice. This error typically occurs if the transaction is recorded in the wrong mode.
04). Review customer posting settings:
Confirm whether the posting order settings are set based on payment methods.
After verifying and adjusting the settings as per the client’s requirements, void the specific Sales Order/Invoice in QuickBooks and delete it.
05). Redownload and repost the order:
Go to the "Errors" tab in Webgility Online and refresh the order. This will process the order number, and it will appear under the "New Orders" tab.
Manually "Post to QuickBooks" to resolve the issue. Processing may take some time, so avoid refreshing the tab prematurely.
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