Skip to main content
All CollectionsWebgility DesktopAdvice & troubleshootingConnection Related
The QuickBooks Administrator Must grant permission to access the company file.
The QuickBooks Administrator Must grant permission to access the company file.

The user needs to re-authorize Webgility with QuickBooks

David Pond avatar
Written by David Pond
Updated over 2 weeks ago

The QuickBooks Administrator Must grant permission to access the company file.

Reason:

After updating the Webgility/QuickBooks application due to security reasons, the user needs to re-authorize Webgility with QuickBooks in order to resume the connection.

Steps To Resolve:

1). Login as a Single User with Admin Credentials in the QuickBooks Desktop application.

2). In Webgility Desktop navigate to Connections go to Accounting then Edit Connection and click on Test QuickBooks Connection.

3). After testing the QuickBooks connection, retry posting your orders, however if you’re still facing the same error prompt please refer to…. Regenerate QuickBooks Certificate

Feel free to reach out to us for further assistance.

Did this answer your question?