Overview:
If you are having trouble downloading Layby orders from Lightspeed in your Webgility Desktop app, you can try two different approaches to resolve the issue.
The below-mentioned solutions are applicable when:
Layby orders are not downloading properly
Completed Layby orders are missing
Order status updates aren't syncing correctly
You need to modify Layby order download settings
Follow these solutions to resolve Layby order download issues -
Solution 1: Adjust Layby Status Settings
Step-by-Step Process:
Navigate to the Connections menu
Select Sales Channels.
Change status from "Layby Completed" to "Layby"
Save your settings
Solution 2: Enable Order Updates.
Step-by-Step Process:
Go to the Connections menu, and select Sales Channel.
Click on the Settings tab
Find the Order Processing section
Set "Download Order Updates" to Yes
Save changes
Important Notes:
Only one solution may be needed to resolve the issue
Try Solution 1 before moving to Solution 2
Monitor order downloads after making changes
Additional Information:
Layby orders are handled differently than standard orders
Status settings affect how orders are downloaded
Order updates ensure latest status changes are captured
Detailed Settings Location:
For Status Change:
Access through the Integrations menu
Look under Store Settings
Modify Layby status options
For Order Updates:
Find in the Other Settings tab
Located under Order Processing
Enable updates functionality
Need Help? If you continue to experience issues with Layby order downloads after trying both solutions, please contact Webgility Support.