Reason:
If an order is posted to QuickBooks by Webgility and the transaction is manually deleted in QuickBooks, an error message will appear in Webgility when attempting to click View in QuickBooks or Undo-sync.
Steps to Resolve:
Step 1: Delete the order from Webgility, select the affected order and right-click on the order, select Delete. As shown in the GIF below.
Step 2: Once the order has been moved from the Trash Tab, delete the order from the Trash tab itself.
Step 3: Next, go to the Dashboard, click the downward arrow next to Get New Orders, and select Order by ID.
Step 4: Enter your order number with a “#” at the beginning, click Add, then select Get Orders.
Step 5: Webgility will download the order by ID, once the order is downloaded re-try posting the order to QuickBooks.
If the issue continues, contact us through our chat support. We're here to assist you!