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Walmart Items Not Showing in Webgility Desktop

Troubleshoot missing Walmart items in Webgility Desktop by updating, reconnecting, and refreshing item data.

Overview

If Walmart items are not appearing in Webgility Desktop, follow the troubleshooting steps below to refresh the Walmart connection and item data.

These steps apply to customers using Webgility Desktop with Walmart and QuickBooks Enterprise.

Important: Before making any configuration changes, make sure Webgility Desktop is closed/logged out when instructed below.

Step 1: Make Sure Webgility Desktop Is Updated to the Latest Version

Before troubleshooting the Walmart item download, make sure Webgility Desktop is running the latest available version.

Keeping Webgility Desktop updated ensures that you have the latest fixes and improvements for Walmart integration.

For instructions on updating Webgility Desktop, see:

How to Update Webgility Desktop Software

After updating Webgility Desktop, proceed to the next step.

Step 2: Reconnect the Walmart Sales Channel

Reconnect the Walmart sales channel in Webgility Desktop.

  1. Open Webgility Desktop.
  2. Go to Connections > Sales Channel > Manage Sales Channels.
  3. Locate your Walmart sales channel.
  4. Click Edit under the Action column.
  5. Click Connect to Sales Channel.
  6. Follow the prompts to reconnect and authorize your Walmart account.
  7. Once the connection is successful, save the sales channel settings.

For detailed instructions, see:

Upgrade Walmart Connection in Webgility Desktop to Comply with OAuth

Step 3: Download the Walmart Item List from Scratch

If the Walmart items are still not showing after reconnecting the sales channel, download the Walmart item list from scratch.

  1. In Webgility Desktop, go to Products.
  2. Select All Products under the Walmart sales channel.
  3. Click the dropdown next to the Refresh icon.
  4. Select Download from Scratch.
  5. Allow the download process to complete.

Webgility recommends downloading items from the sales channel from scratch when items are missing from the sales-channel product list.

For detailed instructions, see:

Download Items from Scratch from Both QuickBooks & Sales Channel

Step 4: Add the Walmart Item Download Node to the apiconfig.xml File

If the Walmart items are still not downloading after completing the previous steps, check whether the following custom node is available in the Webgility apiconfig.xml file:

<IsItemDownloadByApiForWalmart>true</IsItemDownloadByApiForWalmart>

Check whether the node already exists

  1. Log out of Webgility Desktop completely.
  2. Navigate to:Local Disk (C:) > Webgility > UnifyEnterprise > XML
  3. Locate the apiconfig or apiconfig.xml file.
  4. Open the file using Notepad.
  5. Search for:<IsItemDownloadByApiForWalmart>true</IsItemDownloadByApiForWalmart>
  6. If the node is already present, do not add it again.
  7. If the node is missing, add the following as a separate line in the file:<IsItemDownloadByApiForWalmart>true</IsItemDownloadByApiForWalmart>
  8. Save the changes to the file.
  9. Close Notepad.
  10. Relaunch Webgility Desktop.
  11. Go to Products > Walmart > All Products.
  12. Try Download from Scratch again.

Important: Make sure Webgility Desktop is completely logged out/closed before editing the apiconfig.xml file. After saving the change, relaunch Webgility Desktop before attempting the Walmart item download again.

Verify the Results

After completing the applicable steps:

  1. Go to Products in Webgility Desktop.
  2. Open the Walmart All Products list.
  3. Search for the Walmart item that was previously missing.
  4. Confirm that the item now appears in the product list.

If the Walmart item is now visible, no further action is required.

 

If the Walmart items are still not showing after completing all four steps, contact Webgility Support for further investigation.