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Resolving Missing Fee Issues in Shopify Order Downloads

This article helps Webgility Desktop users in addressing an issue where some Shopify orders are missing fee details in the downloaded data, which can impact order management and reporting accuracy. It explains the root cause, confirms that a fix has been deployed, and provides steps for users to ensure fee information is now syncing correctly.

Issue Summary

Some Shopify orders may be missing fee details in the downloaded order data. This can affect your order management and reporting.

Root Cause

We’ve identified the issue and deployed a fix. Please follow the steps below to ensure your orders now include the correct fee information.

Resolution Steps

Step 1: Review Affected Orders

Please check your downloaded order data and identify any recent orders that are missing fee details. 

Step 2: Update Webgility Desktop

Step 3: Reconnect Store if Needed

If you're still seeing missing fee details in new orders:

  • Please try reconnecting your Shopify store to our platform.
  • After reconnecting, re-download the affected orders and check the data again.

Step 4: Verify New Orders

  • Redownload existing orders,  new orders will include download fees.