There may be reasons why we need to re-download the orders, such as when the order status has changed, the order is updated, or even for troubleshooting purposes. In this article, we will learn how to refresh an order in Webgility Desktop
Note: Please ensure that the order is unsynced from QuickBooks before you refresh them, as redownloading a posted order will mark it as unposted and you might end up posting the same order multiple times to QuickBooks resulting in duplicate transactions. Click here to learn how to undo sync the orders
Enable orders re-download:
In order to use the redownload functionality, we first need to enable it.
1. Launch the Webgility desktop application.
2. Navigate to Connections then goto Sales Channels and click on Settings
3. Switch to the Order Processing tab
4. Do you want to use the re-download order feature should be selected by clicking Yes.
5. Click on Save & Continue.
How to re-download the orders: There are multiple ways to re-download the orders.
Method 1:
1. Select the order(or multiple orders) that you want to re-download.
2. Right-click and select Re-download Order.
3. You will get the notification that Redownloading new orders will overwrite your previous order’s data. Click on Yes.
Method 2:
1. Select the order (or multiple orders) that you want to re-download.
2. Hover the mouse over More Actions and select Re-download order.
3. You will get the notification that Redownloading new orders will overwrite your previous order’s data. Click on Yes.
Method 3:
1. Double-click on the order that you want to redownload.
2. Click on the Redownload icon on the bottom right of the order details screen.
3. You will get the notification that Redownloading new orders will overwrite your previous order’s data. Click on Yes.