Note: Please ensure that the order is unsynced from QuickBooks before you refresh them, as redownloading a posted order will mark it as unposted and you might end up posting the same order multiple times to QuickBooks resulting in duplicate transactions.
Follow the steps in this helpful article on how to undo sync the orders
Enable orders re-download:
In order to use the redownload functionality, we first need to enable it.
1. Launch the Webgility desktop application.
2. Navigate to Connections then goto Sales Channels and click on Settings
3. Switch to the Order Processing tab
4. Do you want to use the re-download order feature should be selected by clicking Yes.
5. Click on Save & Continue.
How to re-download the orders: There are multiple ways to re-download the orders.
Method 1:
1. Select the order(or multiple orders) that you want to re-download.
2. Right-click and select Re-download Order.
3. You will get the notification that Redownloading new orders will overwrite your previous order’s data. Click on Yes.
Method 2:
1. Select the order (or multiple orders) that you want to re-download.
2. Hover the mouse over More Actions and select Re-download order.
3. You will get the notification that Redownloading new orders will overwrite your previous order’s data. Click on Yes.
Method 3:
1. Double-click on the order that you want to redownload.
2. Click on the Redownload icon on the bottom right of the order details screen.
3. You will get the notification that Redownloading new orders will overwrite your previous order’s data. Click on Yes.