Optimizing Product Sync: Handling Subitems in Webgility Desktop for Shopify and QuickBooks Desktop
This article helps Webgility Desktop users customize product settings during QuickBooks Desktop and Shopify integrations, with a focus on downloading and posting subitems. It provides detailed operational steps to ensure accurate synchronization and management of product hierarchies.
Cause of the issue:
This issue typically arises when trying to map the items. The error indicates that the Sales Channel item is not properly mapped to the QuickBooks items, which is a combination of Parent+Sub_item.
Steps to fix:
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Verify and confirm if all the required items inside Quickbooks have parent items assigned to them.
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Download QuickBooks item data from scratch.
Follow the steps in this helpful article on Download Items from Scratch
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Navigate back to Product in the menu options. Now go to Missing in QuickBooks section and try to map the Sales Channel product again.
Follow the steps in this helpful article on How to Map Products